CUSTOMER SATISFACTION FACTS
Fact: It is up to 16 times more expensive to acquire a new customer than to retain an existing one.
Fact: Only 2-3% of dissatisfied customers vocalise their concerns.
"THIS IS WHY OUR GOAL IS TO RETAIN AND CREATE CUSTOMERS"
If you have any trouble with your order about the quality of our products or services, please let us know:
1.-
What the problem was?, When it happened?, Who was the person who took care of you?.
2.- How would you like us to solve the problem?
Any
problem regarding our service or products, do not hesitate to contact us immediately
e-mail: cservice@florencia.com
or call us to our telephone number
+(52) 55 55 21 21 33
